This notice talks about the cookies and similar tracking technologies that we use across the websites we operate and all the services we provide to you.
Last updated: September 10th 2018
What cookies/tracking technologies do we use?
A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).
We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.
Cookies and tracking technologies help us to do helpful things like operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.
There are also cookies set by third parties across our websites and services. Third party cookies enable third party features or functionality to be provided on or through our websites and services, such as advertising, interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting Cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Analytical/performance cookies||Google Analytics||This cookie allows us to see how users are interacting with our website and which campaigns our visitor traffic is coming from. This helps us better minimise our spending on advertising and at the same time surveying the right type of users.||Click here to read more about this cookie|
|Targeting cookies||Facebook allows us to create audiences and track if a user clicked on an ad served from Facebook. This helps us better target our campaigns to users that are more likely to be interested in our service.||Click here to read more about this cookie|
|Functionality cookies||Intercom||We use Intercom for chat and onboarding purposes both for website visitors and system users.||Click here to read more about this cookie|
|Analytical/performance cookies||Hotjar||Hotjar gives us a more in depth overview of how each individual user interacts with our website. And makes us able to see which elements are working, which are not and at what parts of the journey our visitors are stumbling.||Click here to read more about this cookie|
How can you control cookies?
You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.
You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:
Microsoft Internet Explorer